Lida consultants are ITIL qualified to "Masters" level. We are highly experienced in ITIL process design, service catalogue development, change management and support metrics.
Our end-to-end approach delivers the same services of dedicated ITIL Consultancies, but with Lida you get the technical skills too.
We don't just design and document - we build the solution.
Whether you're introducing ITIL for the first time or expanding upon an existing implementation, you are introducing a number of new processes. Success relies upon staff understanding and following those processes.
vFire allows you to implement ITIL processes into automated workflows, reducing cognitive load on staff so they can focus on service and troubleshooting rather than the complexities of ITIL best practise.
Features we can leverage in vFire in ITIL implementations include: