Your team should be providing first class services - not spending valuable time administering a complex ITSM toolset.

Under our support package our highly experienced staff will perform general vFire administration tasks, taking the load off your team and allowing them to focus on their primary jobs. Ways in which we can help include:

  • creating and updating officer accounts in vFire
  • messaging configuration and email template design
  • maintaining problem and configuration item type tiers
  • modifyiing service level agreements within vFire
Support

Keep workflows, screens and reports up to date

Continous improvement requires frequent changes to your toolset. Lida support means that you don't need to invest in a complex project every time you want to make changes to vFire. As your needs change we can keep your existing screens, workflows and reports up to date by making modifications, such as:

  • adding and removing fields on call, request and task screens
  • modifying request workflows
  • keeping the service catalogue up to date
  • maintaining custom reports

System Support

Lida can provide first and second line support for your vFire system, and manage your third line issues through our partnership with Alemba. Our vFire System Support packages ensure that you get the most value out of your official Alemba maintenance - services include:

  • confirming whether issues are related to configuration, user error, or are in fact bugs
  • managing support calls with Alemba on your behalf
  • providing workarounds, where possible, while issues are resolved
  • applying hotfixes and upgrades to keep your system up to date
  • conducting system health checks