Your team should be providing first class services - not spending valuable time administering a complex ITSM toolset.
Under our support package our highly experienced staff will perform general vFire administration tasks, taking the load off your team and allowing them to focus on their primary jobs. Ways in which we can help include:
Continous improvement requires frequent changes to your toolset. Lida support means that you don't need to invest in a complex project every time you want to make changes to vFire. As your needs change we can keep your existing screens, workflows and reports up to date by making modifications, such as:
Lida can provide first and second line support for your vFire system, and manage your third line issues through our partnership with Alemba. Our vFire System Support packages ensure that you get the most value out of your official Alemba maintenance - services include: